Shipping Policy

Delivery areas, lead times, surcharges and what to expect on delivery day.

Shipping Policy

Shipping Policy

Delivery areas, lead times, surcharges and what to expect on delivery day.

Delivery areas

We ship to UK mainland addresses across England, Scotland and Wales.

Excluded: Northern Ireland, Isle of Man, Isle of Wight, Jersey, Channel Islands, and postcodes KW, ZE, IV, HS, BT.

Delivery times

Standard: 3–7 working days for most UK mainland orders.

Surcharge postcodes: allow up to 3 weeks. You will receive two-day advance notice before delivery.

£40 surcharge postcodes

EX, TQ, PL, TR, LL, SY, LD, SA, DG, TD, KA, ML, KY, EH, G, FK, PA — additional £40 per order.

£50 surcharge postcodes

DD, AB, PH — additional £50 per order.

Floor & access charges

Configure floor level on the product page. First floor free in flats without lift; £10 per additional floor. Ground floor standard for houses.

Click & collect

Collect from our Blackburn showroom: Unit 401, Glenfield Park Two, Blakewater Road, Blackburn, BB1 5QH. Sunday 10am–4pm (showroom).

Courier scheduling

Our courier partner will call to schedule a convenient delivery slot. Deliveries 10:00 AM – 10:00 PM, six days a week. Ensure your mobile number is correct at checkout.

Redelivery fee

If delivery cannot be completed because the recipient is unavailable, a £40 redelivery charge applies.