Orders FAQs

Answers to common questions about ordering, delivery, payment and returns.

  • Placing an order

    Browse our wardrobes, choose your size and colour, select assembly and floor options, then add to cart and checkout. You will receive email confirmation immediately.

    Yes — use the

  • Delivery

    Typically 3–7 working days for UK mainland. Surcharge postcodes may take up to 3 weeks. You receive two-day advance notice from our courier.

    We deliver UK mainland excluding NI, IoM and certain Scottish postcodes. See our

  • Assembly

    Wardrobes arrive flat-packed with instructions. You can choose self-assembly or professional assembly from £140 on the product page.

    Yes — professional assembly is available across the UK mainland. Select it when configuring your product.

  • Payment

    We accept major debit/credit cards, PayPal, Klarna and cash on delivery (where available).

    Yes — checkout uses SSL encryption and PCI-compliant payment gateways. We never store full card details.

  • Returns

    Unused items in original packaging may be returned within 14 days. See

    Report damage within 7 days with photos to support@distrodirectfurniture.com. We will replace or refund at no cost to you.

  • Cancellations

    Contact us as soon as possible. If your order has not yet been dispatched we will cancel and refund. Once dispatched, our returns policy applies.

    You will receive email updates at confirmation and dispatch. Our courier will call to schedule delivery — ensure your phone number is correct.