Our return policy lasts 14 days from the date of delivery. If 14 days have passed, we cannot offer a refund or exchange.

To be eligible: the item must be unused, in original condition, and in original packaging. A receipt or proof of purchase is required.

Only partial refunds may be granted when:

• The item is not in its original condition
• The item is damaged or missing parts not due to our error
• Packaging is incomplete

Once your return is received and inspected we will email you. If approved, your refund is processed to your original payment method within a few business days.

Shipping costs are non-refundable. Return shipping may be deducted from your refund for items over £75 we recommend tracked shipping.

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

We replace items only if they are defective or damaged. Contact

Customers are responsible for return shipping costs unless the return is due to our error. For items over £75, use a trackable service and consider shipping insurance.

Email

Report damage within 7 days with photos. We will replace or refund at our expense — no return shipping cost to you.