Distro Direct Furniture (Unit 401, Glenfield Park Two, Blakewater Road, Blackburn, BB1 5QH) is the data controller for personal information collected through distrodirectfurniture.com.

Contact:

• Identity & contact: name, email, phone, billing and delivery address
• Order data: products purchased, configuration options, payment method (processed by secure gateways)
• Technical: IP address, browser type, cookies (see below)
• Communications: messages you send via contact forms or email

We process data to: fulfil orders and arrange delivery/assembly; provide customer support; send service messages (order updates, delivery scheduling); improve our website; and, with your consent, send marketing offers.

We do not sell your personal data.

• Contract: processing necessary to fulfil your order
• Legitimate interests: fraud prevention, site security, service improvement
• Consent: marketing emails and non-essential cookies
• Legal obligation: tax and accounting records

We share data only with trusted processors: payment providers (Stripe, PayPal, Klarna), delivery couriers, assembly partners, and email/hosting providers — under data processing agreements.

Order records are kept for 7 years for tax purposes. Marketing consent records are kept until you unsubscribe. Enquiry emails are retained for up to 2 years.

You have the right to access, rectify, erase, restrict processing, data portability, and to object. You may withdraw consent for marketing at any time. Contact us or lodge a complaint with the ICO (ico.org.uk).

We use essential cookies for basket and checkout, and analytics cookies (with consent) to understand site usage. Manage preferences via our cookie banner.

We use SSL encryption, secure payment gateways, and access controls. No method of transmission over the internet is 100% secure; we work continuously to protect your data.

We may update this policy. The latest version will always be published on this page with an updated date.